Privacy Policy

Privacy Policy

At Pai Gow, we are committed to respecting and protecting the personal data of our users. This Privacy Policy outlines what information we collect about you, how it is used, and your rights regarding that data.

What Personal Information May Be Collected?

When you create an account with us or use our platform, we may ask for certain information from you to provide a safe and efficient service. The types of personal information collected are:

• Account registration details (username, password, email)
• Device and browser information
• Usage analytics and behavioural data
• Cookies and tracking technologies

We may also collect information about your interactions with our platform through various means.

Account Registration Information

When you create an account with us, we ask for certain personal data. This includes:

• Your username (which cannot be changed once set)
• A password to secure your account
• An email address to provide important information and updates

Please note that we do not require any financial or sensitive information from our users.

Device and Browser Information

We may collect technical information about the devices you use to access our platform. This includes:

• Device type (computer, smartphone, tablet)
• Operating system
• Browser type and version
• Screen resolution

This data helps us provide a better user experience on different devices.

Usage Analytics and Behavioural Data

We may collect information about your interactions with our platform to improve the overall experience. This includes:

• The areas of our website or app you visit
• What you click on and engage with
• Any errors that occur during use

This data helps us identify trends, problems, and areas for improvement.

Cookies and Tracking Technologies

Our site uses cookies (small files stored on your device by the browser) to provide a more user-friendly experience. These may be:

• Persistent: Stay on your device between sessions
• Session-only: Removed when you close the browser

These technologies help us remember information, tailor content, or display relevant advertising.

Communication Preferences

We want to respect your preferences regarding communication from Pai Gow. You can opt out of receiving promotional emails at any time by:

1. Clicking "Unsubscribe" in an email
2. Contacting our support team

If you do choose to receive marketing communications, we will use the data collected for this purpose.

Data Storage and Retention

Your personal information is stored securely within the EEA (European Economic Area). We follow strict guidelines on storing sensitive information:

• Data retention: 2 years from your last login or until deleted by you
• Backups: Regular backups are taken to ensure data can be restored in case of technical issues

Security and Account Protection

We employ various security measures, including encryption, secure protocols (HTTPS), and industry-standard password storage. To protect against unauthorized access:

1. Use a strong and unique password
2. Enable two-factor authentication (where available)
3. Regularly update your operating system and browser
4. Be cautious of phishing attempts or suspicious emails

User Rights Regarding Personal Data

You have the right to:

• Access personal data held about you
• Correction of inaccuracies in this information
• Deletion, if required (please see our retention policy)
• Request a portable copy for further use elsewhere

To exercise these rights please contact us using one of the methods listed below.

Age Restrictions and Minor Protection

Our service is designed to be used by adults aged 18 or older. We may ask for proof of age in some cases, particularly when dealing with high-value transactions or account settings.

For minors (individuals under the age of 18), we strictly require parental consent before sharing any information about their child's use on our platform. Parents can contact us using one of the methods listed below to request deletion or other actions regarding this data.

Data Protection Regulation Compliance

We are committed to being transparent in how your personal details will be used, and we only handle these as required by law:

• The EU General Data Protection Regulation (GDPR) 2016
• Any applicable amendments or new regulations

We have put into place practices ensuring our data management complies with the GDPR.

Third-Party Services or Integrations

Our platform may use third-party services to enhance performance, improve user experience, and collect analytics. These partners are bound by strict data protection requirements:

1. Facebook and other advertising platforms
2. Cookies used for tracking user behaviour

More information on each integration is available in our cookie policy.

Compliance with Applicable Privacy Regulations

In addition to the GDPR (EU), we also comply with any relevant national or international regulations regarding personal data and protection of sensitive information:

1. US-California Consumer Privacy Act
2. UK Data Protection Act
3. Australia’s Notifiable Data Breach Scheme

We will always be mindful of our users' rights under each applicable law.

Platform Monitoring for Security and Fraud Prevention

To ensure a safe environment for all, we may use tools that monitor platform usage:

1. Blocking suspicious login attempts or other activity
2. Conducting regular checks for known viruses
3. Managing device and browser permissions

This is to prevent security breaches from occurring.

Session Management and Login Protection

We use advanced mechanisms to manage session data securely, including the removal of tracking data once you close your browsing session.

To protect against unauthorized access, we encourage users to log out after each session when using shared devices or accessing our platform from public computers.