Terms & Conditions

Terms and Conditions

Acceptance of the Terms

By registering for an account on our platform, you (the "User") agree to be bound by these Terms and Conditions ("Terms"). Please read these Terms carefully before using our services.

Eligibility Requirements

To use our platform, you must:

1. Be at least 18 years old.
2. Have a valid email address and password.
3. Provide accurate personal information when registering for an account.
4. Agree to comply with all applicable laws and regulations.

Minimum Age Requirements

You must be at least 18 years old to use our platform, in accordance with international law.

Geographic Restrictions

We reserve the right to restrict access to our services based on your location. Currently, we support users from Germany, Sweden, Norway, Denmark, Finland, Austria, Belgium (excluding Dutch-speaking Flanders for certain games), Canada (all provinces except Quebec), Australia (ACT, NSW, QLD, VIC, WA), New Zealand, Malta, Gibraltar, Isle of Man, Alderney, and Ireland.

Account Registration Rules

To create an account:

1. Click on the "Register" button.
2. Fill out the registration form with accurate personal information.
3. Verify your email address using the link provided in the activation email.
4. Set up a username and password for logging in to your account.

One-Account-Per-User Policies

Each user is allowed only one (1) account on our platform. We reserve the right to suspend or close accounts that violate this policy.

Identity Verification and KYC

We may request additional documentation from you to verify your identity, such as a government-issued ID, proof of address, or other supporting documents. This is necessary for Know Your Customer (KYC) compliance.

Account Accuracy Obligations

You agree to provide accurate personal information when registering for an account and updating it as needed.

Account Security Responsibilities

You are responsible for maintaining the confidentiality and security of your login credentials. Please do not share them with others, use public computers or unsecured networks, or store passwords in easily accessible locations.

Login Credentials and Password Protection

Your username and password should be kept confidential at all times. Do not disclose them to anyone else. You are responsible for choosing a strong and secure password.

Restricted Behavior and Prohibited Activities

We prohibit:

1. Creating multiple accounts under different identities.
2. Using stolen or hacked login credentials.
3. Sharing your account with others or allowing others to use it.
4. Engaging in fraudulent activities, such as hacking or spamming.
5. Participating in bonus abuse schemes.

Multi-Accounting and Fraud Prevention

We reserve the right to suspend or close accounts that engage in multi-accounting or fraudulent behavior.

Bonus and Promotion Rules

To be eligible for bonuses:

1. Read and agree to these Terms before participating.
2. Understand the terms of each bonus, including wagering requirements and applicable games.
3. Be aware of the conditions for redeeming your reward.

Wagering and Gameplay Conditions

All gameplay must comply with our rules:

1. Understand and follow all game-specific regulations.
2. Set a budget for gaming and stick to it.
3. Manage your bankroll effectively.

Bonus Abuse Prevention

We monitor activity on our platform and reserve the right to suspend or close accounts that abuse bonuses in any way, such as using bonus money to bet on high-risk games or exploiting loopholes.

Deposits and Withdrawals (Supported by Source Material)

You can deposit funds into your account through various payment methods:

1. Credit card
2. Debit card
3. E-wallets
4. Bank transfers

Withdrawal processing times may vary depending on the withdrawal method:

1. PayPal: 24-48 hours.
2. Bank Transfer: up to 7 business days.

Verification Before Withdrawals

We reserve the right to verify your identity and account activity before processing withdrawals, as necessary for anti-money laundering (AML) compliance.

Processing and Review Procedures

Our team will review each withdrawal request manually:

1. Processing times may take a few hours to several days.
2. We strive to ensure accurate payments on time.

Responsible Gaming Expectations

We encourage responsible gaming practices among our users, including:

1. Setting limits for deposits or withdrawals
2. Establishing self-imposed exclusion periods if needed

Self-Exclusion and Account Restrictions

If you're experiencing problems with your account:

1. Consider taking a break from gaming.
2. Use our self-exclusion tools to block access to your account for specified periods.

Game Fairness and RNG Systems

Our platform uses certified Random Number Generators (RNG) systems for an unbiased outcome in all games, ensuring fair play for users.

Technical Interruptions or Voided Gameplay

In the event of technical issues:

1. Our team will investigate possible causes.
2. We may suspend gameplay temporarily to rectify the issue.

Suspension or Closure of Accounts

We reserve the right to suspend or close accounts that violate our Terms and Conditions, as necessary for maintaining a fair gaming environment on our platform.

Intellectual Property and Platform Ownership

Our platform contains intellectual property (IP) owned by Pai Gow Gaming Limited B.V. and other licensed creators. You agree not to copy, reverse-engineer, or distribute IP without proper authorization.

Limitation of Liability

In no event will we be liable for any direct, indirect, special, incidental, consequential damages arising from your use of our services, except as explicitly provided under applicable law.

Modification of Terms

We reserve the right to modify these Terms at any time, with or without prior notice. Changes become effective immediately upon posting on this webpage.

Contact or Support Guidance

For assistance:

1. Contact our 24/7 multilingual support team through live chat.
2. Check your account's FAQ page for additional resources.
3. Visit the Responsible Gaming section to self-impose limits and exclusions.

Applicable licensing or regulatory oversight:

Our platform is operated by Pai Gow Gaming Limited B.V., licensed by the Curacao Gaming Control Board (GCB) since 2021, under license No. 147938 KvK.